FAQs

What is Santoprene?

In order to make our handles comfortable and dishwasher safe, a material called Santoprene is used. Santoprene is a processed rubber with a soft velvety feel that doesn't break down when exposed to kitchen oils. It is dishwasher safe and non-latex. The material works particularly well for the flexible "fins" on our Good Grips handles. The Santoprene material's flexibility allows the fins to bend under pressure and conform to individual finger grips for comfort and control, and since Santoprene is non-slip, that control is maintained even when the handle or hands are wet.

What is OXO's Return Policy?

We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO's customer service department and we will be happy to assist you.

How Do I Ship to an APO or FPO Address?

Unfortunately we cannot process these types of orders online. However, our customer service department will be more than happy to help you with your request. Please call them at (800) 545-4411 for assistance.

Where can I register my OXO Tot Sprout Chair?

For your convenience, we provide an on-line registration form for the OXO Tot Sprout Chair. Click here to register your Sprout Chair.

Can't Find it on Our Site?

OXO flatware is available from the North Coast Medical company. You may contact their customer service at (800) 821-9319 for assistance or visit http://www.beabletodo.com/.

Need Additional Help?

If you have any other questions about an OXO product or something that you cannot find on our site, please contact OXO's customer service department for assistance.