Ordering Information

Order Tracking

To check on the status of your order, please login to My Account. If you do not have an account, contact OXO's customer service department. Please have your order number available.

Shipping Policy

OXO ships to the fifty United States and Puerto Rico.

  • Standard Delivery
  • Fed Ex Ground
  • 3-5 business days*
  • $9.10 for the first 9 pounds, $0.10
  • for each additional pound
  • Expedited Delivery
  • Fed Ex Express Standard Overnight
  • 1 business day*
  • $15.00 for the first pound,
  • $9.00 for each additional pound

*Please allow 1-2 business days to process your order prior to shipping. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. Your credit card will not be charged until your order has been shipped.

**Unfortunately, we are unable to ship to PO Boxes

Ground delivery can take up to 7 business days to Alaska and Hawaii. Express Standard Overnight delivery is available to Hawaii in 1-3 business days.

The weight of a product can be found on its detail page. Please note that this weight refers to the item only, and does not include packaging, which is incorporated in the shipping calculation. To reflect the policies of the Fed Ex, all weights will be rounded up to the next full pound.

  • Holiday Schedule
  • Thanksgiving
  • For Ground Shipping, orders must be placed by 5:00 pm, November 8th 2012
  • For Overnight Shipping, orders must be placed by 5:00 pm, November 19th 2012
  • Hanukkah
  • For Ground Shipping, orders must be placed by 5:00 pm, November 26th 2012
  • For Overnight Shipping, orders must be placed by 5:00 pm, December 5th 2012
  • Christmas
  • For Ground Shipping, orders must be placed by 5:00 pm, December 11th 2012
  • For Overnight Shipping, orders must be placed by 5:00 pm, December 19th 2012
Sales Tax

OXO collects and remits sales tax in all states which have sales tax. Sales tax is based on the location of the shipping address.

Privacy/Security

Click here to read our Privacy statement.

Returns

We guarantee everything we make! If for any reason you are not satisfied with an OXO product, return it for replacement or refund. Please contact OXO's customer service department and we will be happy to assist you.

Outside the United States

If you are located outside of the US and are interested in OXO products, please contact your local OXO distributor. Please note that some of the products presented on this website might not be available in your country. If your country is not listed, or if you have any other international inquiries, please contact OXO's customer service department and we will be happy to assist you.