Contact Us

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Your questions and comments are important to us. Whatever you need assistance with, our customer service team is available to answer any of your questions!

In light of increased order volume and staffing safety measures related to COVID-19, our consumer response capabilities have been delayed by up to 5 business days.

For Amazon-order related issues, please contact their customer care for assistance.

For returns please call or email consumer services for instructions.

For assistance during this time, please email us at [email protected] If you’ve reached out to us and are waiting to hear back, please be patient, and we will get back to you as soon as possible.

Your Consumer Care Team

Frequently Asked Questions

Through the years, we've heard some excellent questions from our customers. We've compiled a list of Frequently Asked Questions that may hold the key to your query.

Email us

Need to get in touch with something specific? We'd love to hear from you!

Call us

We're available by phone 8am-6pm ET, M-F

Write to us

Address

OXO Consumer Care Center
1331 South Seventh St, Building 1
Chambersburg, PA 17201

Fax 717-709-5350

International Inquiries

United Kingdom

Address

OXO Customer Services
HOT UK
Freepost NEA 553
Sheffield
S9 2ZZ

Phone 0114 242 7295

Email [email protected]

Germany / Austria

Address

OXO® - KAZ Europe Sàrl
Place Chauderon 18
CH - 1003 Lausanne
Schweiz

Phone Germany +49 (0) 21 173 749 003

Austria +43 (0) 1 360 277 1225

Email [email protected]

Japan

Phone 0570-031212

Email Us

Required Fields *

Email Address *

First Name *

Last Name *

Company

Phone *

Street *

Country*

Zip/Postal Code *

State or Province*

City *

How can we help? *

Order No *

Order Date

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Billing Name*

Question*

We’re happy to help with your order! Give us a call.

Product *

Serial #

Lot Code

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Question*

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Question*

Product *

Serial # *

Lot Number*

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Question*

Product *

Where did you purchase? *

Do you confirm that the product returning is new and unused with all provided packaging?

Yes

No

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Question*

Browser*

Device*

Promo Code *

Any Additional Browser and Device Details?

Which page are you having issues with? *

Email Address for Username *

Did not receive reset e-mail?

Yes

No

To get you back to doing what you love, please provide a photo when possible.(Only JPEG and PNG format accepted)

Question*