Frequently Asked Questions

Through the years, we've heard some excellent questions from our customers. Below are some of the most frequently asked questions (and answers) we encounter. You can search for help below:

Bakeware

Why is our bakeware made out of Aluminized Steel? What is Aluminized Steel?

Why does OXO use a micro-textured baking surface?

What type of non-stick coating does OXO Bakeware use?

Is the bakeware PFOA free?

What is the difference between a cookie sheet and a jelly roll?

What is the difference between dark and light colored pans?

What is the difference between a cookie sheet and a jelly roll?

I always see references to half sheet and quarter sheet pans. What does this mean?

Why do OXO pans not have wire rims or folded edges?

What is the “stay-flat” feature on the Jelly Roll Pans (Half Sheet, Jelly Roll & Quarter Sheet)?

Does the OXO Pizza Pan have holes on its pan surface?

Cooking Tools

What type of wood are my OXO wooden utensils made from?

My wooden utensil is shedding, what do I do?

How do I condition my wooden utensils?

How often do I need to condition my wooden utensils?

What is food grade mineral oil and where can I find it?

Can I use olive oil, regular mineral oil, etc.?

Are my wooden utensils dishwasher safe?

What is the metal underneath the Silicone Flexible turner?

Are my silicone tools dishwasher safe?

What temperature are my nylon utensils heat resistant up to?

Are my nylon utensils dishwasher safe?

Are my stainless steel cooking utensils dishwasher safe?

Coffee & Tea

How do I clean the rust / white buildup from my kettle?

What heat setting should I use? Why shouldn’t I use high?

If I boil my kettle dry, what should I do?

What grade of stainless steel is my OXO kettle made of?

What type of whistle do OXO kettles have?

How long do your travel mugs keep hot beverages hot?

How do I clean my travel mug?

Food Storage

Can I store my POP Containers in the refrigerator / freezer?

The gasket in my POP Container smells like coffee/tea/etc….How can I remove the odor?

Baby and Todler

Can your Tot products be used in a sterilizer?

General Product & Company FAQ’s:

Why do you recommend many of your products be washed in the top rack of the dishwasher?

Are OXO products NSF certified?

How can I become a product tester?

Where can I buy your products?

What does “OXO” mean, and how is it pronounced?

How many employees do you have?

Are you hiring?

Does OXO support any charitable organizations?

Where can I find you on the Stock Market?

Free Shipping

Do all items qualify for free shipping?

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