Frequently Asked Questions

Through the years, we've heard some excellent questions from our customers. Below are some of the most frequently asked questions (and answers) we encounter. You can search for help below:

Bakeware

Why is our bakeware made out of Aluminized Steel? What is Aluminized Steel?

Aluminized Steel is steel that has been coated with aluminum – this gives the material the structure, strength and durability that steel provides but with the corrosion resistance and heat conductivity of aluminum. Aluminized Steel is the material of choice.

Why does OXO use a micro-textured baking surface?

Our unique micro-textured pattern ensures even baking by minimizing surface contact and promoting airflow under the baked good. It adds structural rigidity to help prevent warping. Because surface contact between the pan and baked good is reduced, the result is a superior release.

What type of non-stick coating does OXO Bakeware use?

ILAG Non-Stick Ultimate Resist R Plus. This is a Swiss-engineered, PTFE, ceramic reinforced, two-layer, commercial-grade coating. It provides the ultimate non-stick food release and is scratch-, stain- corrosion- and abrasion resistant. It is an All-Purpose Non-Stick coating in that it is recommended for use for professional baking and roasting.

Is the bakeware PFOA free?

The coating is PFOA free.

What is the difference between dark and light colored pans?

Light baking pans reflect heat, while dark pans tend to absorb it, which can make a difference in your baking. Dark pans cook faster and are more likely to burn baked goods than light pans. If you opt to use dark pans, you would most likely need to reduce the heat and the baking time by 25 percent.

What is the difference between a cookie sheet and a jelly roll?

A sheet pan that has a continuous lip around all four sides is typically called a Jelly Roll Pan or Sheet Pan. A pan that has at least one flat side is called a cookie sheet; the flat side makes it easy to slide the baked product off the end.

I always see references to half sheet and quarter sheet pans. What does this mean?

Commercial ovens typically use a Full Sheet Jelly Roll. Because home ovens are not this large, Jelly Rolls are offered in varying sizes such as Half Sheet and Quarter Sheets. OXO offers the following sizes: Half Sheet – 13 x 18 x 1 Traditional Jelly Roll – 10 x 15 x 1  Quarter Sheet – 9 x 13 x 1

Why do OXO pans not have wire rims or folded edges?

The edges of our bakeware are formed from a single piece of steel molded into a unique square-roll shape rather than from folding the steel over a piece of wire. This uniform construction and square-rolled edge not only help prevent warping but also provide structure, strength and a secure grip for easy handling and transferring to and from the oven.

What is the “stay-flat” feature on the Jelly Roll Pans (Half Sheet, Jelly Roll & Quarter Sheet)?

This small detail in the side walls of these pans help prevent and/or minimize the likelihood of the pans warping.

Does the OXO Pizza Pan have holes on its pan surface?

The OXO Non-stick Pizza Pan does not have holes but our micro-textured baking surface minimizes surface contact and promotes airflow for a consistent, even baking of the crust. It works well for frozen, homemade or reheating pizza.

Cooking Tools

What type of wood are my OXO wooden utensils made from?

OXO wooden utensils are made from solid one piece beech wood.

My wooden utensil is shedding, what do I do?

To remove natural shedding, simply rub a brown paper bag over the utensil, which will help remove the particles.

How do I condition my wooden utensils?

Your wooden utensils should be conditioned from time to time with a food grade mineral oil.

How often do I need to condition my wooden utensils?

This depends on how often they are used, however normally when they appear to be drying out completely.

What is food grade mineral oil and where can I find it?

Food grade mineral oil is used to treat wooden cutting boards and utensils. It is used to keep the wood from cracking and drying out. It can be purchased at some grocery stores, and specialty kitchen shops.

Can I use olive oil, regular mineral oil, etc.?

No. Olive or other vegetable oils will eventually turn rancid when exposed to air. Standard mineral oil may not be food grade.

Are my wooden utensils dishwasher safe?

All of our wooden utensils and tools are hand wash only.

What is the metal underneath the Silicone Flexible turner?

The silicone is bonded to flexible stainless steel.

Are my silicone tools dishwasher safe?

Yes, they are top rack dishwasher safe.

What temperature are my nylon utensils heat resistant up to?

OXO nylon utensils are heat resistant up to 400°F. However they should not be exposed to direct heat.

Are my nylon utensils dishwasher safe?

Yes, they are dishwasher safe.

Are my stainless steel cooking utensils dishwasher safe?

Yes. All of our stainless steel cooking utensils are dishwasher safe.

Coffee & Tea

How do I clean the rust / white buildup from my kettle?

To remove rust and mineral deposits from inside the Tea Kettle and/or whistle, boil water for 30 minutes with 2 Tbsp of baking soda and 3 Tbsp of lemon juice. Rinse thoroughly and wipe with a clean, soft cloth. Depending on the severity, you may need to r

What heat setting should I use? Why shouldn’t I use high?

With all of our kettles, we suggest medium heat only, as higher than that can damage the whistle and other components. Do not use on a heating element larger than the bottom of the kettle and do not place kettle on heating element with the spout open. Always ensure you center the kettle over flame or heating element as well.

If I boil my kettle dry, what should I do?

If kettle is boiled dry, turn off burner and wait until kettle cools before handling it. Boiling dry may damage kettle. If this occurs, please contact Consumer Services.

What grade of stainless steel is my OXO kettle made of?

Our kettles are manufactured from 18/8 grade stainless steel.

What type of whistle do OXO kettles have?

All of our kettles feature a Hole Tone Whistle (non-harmonic).

How long do your travel mugs keep hot beverages hot?

Plastic mugs keep beverages at or above ideal drinking temperature* for over 2 hours. Stainless Steel mugs keep beverages at or above ideal drinking temperature* for over 6 hours We recommend preheating your mug with hot water for a few minutes prior to pouring in your hot beverage for better heat retention.

*Ideal drinking temperature is considered 120F – 150F based on internal tests and coffee industry experts.

How do I clean my travel mug?

As coffees, teas and creamers are oil-based products, it is necessary to use dish soap to remove any residues. When cleaning the lid, please ensure that the button is in the open position. You can soak and run warm, mild soapy water through it, followed by a thorough rinsing with pressurized water from your tap. You may also cleanse with diluted vinegar if you prefer. We suggest that you wash daily after each use.

If the contents or residue have been left in the OXO Travel Mug for a longer period of time, without the daily suggested maintenance, the cleaning time will increase. To prevent odors, it is necessary to cleanse the mug as soon as the mug is emptied of its contents, as storing a sealed mug with leftover drinks for extended time may trap unpleasant smells such as soured creamer, etc. Please also ensure that your lid is allowed to thoroughly air dry with the button in the open position before storing your product.

Food Storage

Can I store my POP Containers in the refrigerator / freezer?

Yes, however when exposed to extreme temperature fluctuations the container lid may lift due to changes in air pressure.

Shop POP Containers

The gasket in my POP Container smells like coffee/tea/etc….How can I remove the odor?

The gasket can be removed for cleaning, and either placed on the top rack of the dishwasher, or can also be cleaned with a baking soda paste to help remove odors.

Shop POP Containers

Baby and Toddler

Can your Tot products be used in a sterilizer?

The following products can be sanitized using sterilization liquids:


Divided Feeding Dish
Divided Plate
Feeding Spoon Set
Fork and Spoon Set
Formula Dispenser
Plate
Small and Large Bowl Set
Snack Disk
Bottle Dr

Shop Baby & Toddler

General Product & Company FAQ’s:

Why do you recommend many of your products be washed in the top rack of the dishwasher?

Since many dishwashers have different heat/sanitizing cycles, we recommend top rack only.

How can I become a product tester?

We have a formal Blogger Outreach program and post frequently about opportunities to sample our products. To join our database, visit blogger.oxo.com.

How can I submit my invention idea to OXO? 

https://www.oxo.com/inventor 

Where can I buy your products?

OXO products are available at a wide variety of retailers. For information about the retailer closest to you, contact customer service.

How do Coupons and Promotions work?

Coupons can be applied in the cart under "Apply Discount Code". With Promotions, you get the best deal with no coupon.


Limit 1 coupon code per purchase per consumer. Not to be combined with any other offers. Void if expired, transferred, sold, auctioned, or altered from original. Consumer pays sales tax. Good only in the United States and its Territories. Coupons have no cash value. Coupon not valid on products that are already discounted such as category-wide discounts, holiday discounts, or special OXO product bundles. OXO reserves the right to cancel any promotion or offer at any time, for any reason.

What does “OXO” mean, and how is it pronounced?

Our founder, Sam Farber, loved the letter "O." His clever wife, Betsey, wanted to create a logo that could be read backwards, forwards and upside down. And while we love thev connection to "Hugs & Kisses," the similarity was not intentional. OXO is pronounced "Ox-Oh.

How many employees do you have?

Worldwide, we have 127 employees across New York, Pennsylvania, UK, Japan, and Germany. There are 97 in our NYC headquarters.

Are you hiring?

Please visit our career page for more information on open positions at OXO.

Visit OXO Careers

Does OXO support any charitable organizations?

Yes. Since 2007, OXO employees have donated their personal time, money and effort in support of Cookies for Kids' Cancer, an organization dedicated to raising funds to support new and improved therapies for pediatric cancer. In 2011, we introduced a formal corporate sponsorship, matching many nationwide efforts to support Cookies for Kids' Cancer. Visit Cookies for Kids Cancer for more information on our history with Cookies for Kids’ Cancer and to learn how you can get involved.

Where can I find you on the Stock Market?

Our parent company, Helen Of Troy, can be found listed on NASDAQ as HELE. To visit the Helen of Troy website, click below.

Visit Helen of Troy

How do returns work?

Products purchased on the OXO website can be returned to OXO for a full refund within 30 days of the purchase date. In order to be eligible for a return, products must be in an unused condition with their original packaging intact. If you have purchased OXO products from one of our authorized retailers, please contact them directly for their return policy.

Here's what to do:

  • You can return your purchase for up to 30 days from the purchase date.
  • Acquire an RMA Number by calling our Customer Service Team at 800-545-4411.
  • Mail the return package to:

OXO International, Ltd Attn: Returns 3890 Highwawy 51 N. Southaven, MS 38672

  • Please reference your order number from your OXO.com purchase.
  • Clearly reference your RMA number that you acquired from our customer service team.
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
  • Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
  • Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.

If you have any questions, call us toll free 8am–6pm (M–F) at 800-545-4411 or visit our Contact Form.

Free Shipping

Do all items qualify for free shipping?

No. Free shipping does not apply to cookware, metal and glass bakeware, glass food storage or small appliances.

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